FAQ
Every question, answered straight.
Privacy, hardware, recording, pricing and support. If your question isn't covered below, email hello@logga.ai and we'll answer it, then add it here.
Last updated · 11 July 2026
Privacy
Does any of my audio or transcript leave my Mac?
No. Recording, transcription, speaker identification and summarisation all happen on your Mac, using local models. The complete list of network requests logga makes: (1) a licence check at launch to api.lemonsqueezy.com, carrying only your licence key, a hashed machine ID and the app version, with a 7-day offline grace window; (2) one-time SHA-256-verified model downloads on first run, from huggingface.co and github.com; (3) only if you opt in with your own API key, cloud summary requests that carry transcript excerpts, never audio. The auto-updater in this build is dormant and makes no requests. Chat with your transcripts always runs locally.
Is there any telemetry?
No. Logga has zero analytics, zero crash reporting and zero "anonymous usage stats". If something breaks and you want to send us details, the app's logs are plain-text files at ~/Library/Logs/logga/, so you can read exactly what's in them before you send anything.
Are you going to add cloud sync later?
Not in a way that compromises the privacy story. If we ever add multi-device sync, it will be end-to-end encrypted with a key only you hold, and entirely opt-in. The current product will keep working without it.
Can my employer or IT department see my recordings?
Logga itself doesn't send them anything. Your audio files live at ~/Library/Application Support/logga/recordings/. If your Mac is under corporate management and IT has filesystem access, they could in theory read those files; that's a property of your Mac, not of logga.
Can I use logga for client or patient work?
We don't make legal compliance claims (HIPAA, GDPR and so on) on your behalf. What we can tell you: recordings never leave your Mac, so the on-device model fits the spirit of most professional confidentiality rules. Check with your professional body if in doubt.
What happens if I uninstall?
Drag the app to the Trash and your recordings remain at ~/Library/Application Support/logga/. Delete that folder to remove everything. There is no cloud copy anywhere.
Prefer proof to promises? The complete outbound-traffic table is on the homepage, and the privacy proof page includes the steps to verify it yourself with Little Snitch or Wireshark.
Hardware & performance
What Mac do I need?
macOS 14.2 or later on Apple Silicon (M1 or newer). 16 GB of RAM is recommended: logga detects your hardware and picks a model tier automatically, so 16 GB and up gets the most accurate transcription (large-v3-turbo, near state-of-the-art), while 8 GB Macs get a smaller, faster model.
Why macOS 14.2 specifically?
Because that's the release where Apple added the built-in system audio tap logga uses to capture both sides of a call. It means no virtual audio drivers and no fragile workarounds on your machine.
How much disk space do I need?
About 3.5 GB for the models on the top tier (allow around 4 GB free), plus your recordings. A one-hour meeting produces roughly a 115 MB audio file. Transcripts and the search index are negligible.
How big is the model download?
About 3.5 GB on first run, SHA-256 verified. Stored locally and never re-downloaded unless you delete it.
How long does processing take?
On an M-series Mac at the top tier, roughly 5 to 7 minutes to process a one-hour recording. Transcription, speaker identification and the summary run in parallel, and the live transcript appears as you speak.
Does it work offline, say on a plane?
Yes, as long as you've already downloaded the models. The licence check has a 7-day offline grace window, so you can use logga without a network connection for a week between online launches.
Recording
Does it record both sides of a Zoom, Meet or Teams call?
Yes. Logga captures system audio (anything coming out of your speakers) alongside your microphone, using the audio tap built into macOS 14.2. It works with any meeting tool, and with in-person conversations too: if you can hear it, logga can capture it.
What permissions does logga ask for?
Microphone, and Screen Recording. The second one sounds alarming, but it's simply how macOS labels access to system audio. Logga never records or captures your screen, only the audio stream.
How accurate is speaker identification?
Logga uses the pyannote diarisation pipeline, downloaded automatically on first run. It performs best on two-person conversations on a single mic; with three or more speakers it depends on audio quality and how distinct the voices are. You can correct any mistake inline in the transcript, and renaming a speaker once fixes every occurrence.
Can I edit transcripts?
Yes. Click any segment to edit the text or change the speaker. The summary doesn't regenerate automatically after every small fix, but you can hit Reprocess if you've made substantial changes.
Does it search across all my meetings?
Yes. ⌘K opens a search bar that covers transcript text, summary text and speaker names, with results in well under a second even across years of recordings. All on your machine.
Can I bring my own LLM for summaries?
Yes. Settings lets you point summaries at OpenAI or Anthropic with your own API key if you want a bigger model. Recording and transcription still happen locally; what gets sent is the summary prompt, which contains transcript excerpts, never audio. Chat always runs on the local model, and the local default works well for most meetings.
Can I export my notes?
Yes. One-click Markdown export today, saved straight to your Mac. Other formats, including plain text and SRT subtitles, are planned. Either way your notes are plain files on your disk, yours to keep.
Licence & pricing
How much will logga cost?
Pre-launch pricing, to be confirmed at launch: $79 for founding members (the first 100 buyers), $99 for Personal, and $129 for Personal + Calendar when v1.1 ships. Every tier is a one-time payment with free updates for the whole v1.x line. No subscription, ever.
Is there a free trial?
Yes. 7 days, every feature unlocked, no card required. Try it on your real meetings before you spend a penny.
Do you offer refunds?
Yes, no questions asked within 30 days of purchase. Email hello@logga.ai and we'll send your money back.
What's the founding-member tier?
The first 100 buyers get the lifetime licence at $79 instead of $99. Same features, same updates, same refund window. Once the 100 slots are filled, the tier closes.
Will I have to pay again for v1.1?
No. Updates across the v1.x line are free for every tier. Personal + Calendar is simply the tier where calendar integration lights up when v1.1 ships.
Why not a subscription or per-minute pricing?
Because we don't pay for transcription; your Mac does the work. With no per-meeting cloud costs to pass on, a one-time licence is the honest model.
How many Macs can I use it on?
Three by default. If you upgrade your laptop, you can deactivate the old machine from Settings to free up a seat.
What if I lose my licence key?
Email hello@logga.ai from the address you bought with and we'll look it up.
What you don't get (yet)
We'd rather tell you the edges up front than have you find them after buying.
Is there a mobile app?
No. Logga is a Mac app. Your notes export as plain Markdown files, so you can move them anywhere, but there's no companion phone app today.
Does a bot join my calls?
No, and it never will. Logga records audio on your Mac rather than joining the meeting as a participant, so nothing appears in the attendee list. As with any recording tool, make sure you have participants' consent where it's required.
Is there cloud sync between devices?
Not today. If we ever add it, it will be end-to-end encrypted, with a key only you hold, and entirely opt-in.
How well does it handle languages other than English?
English is where transcription is strongest. The top model tier handles 99 languages well, but the smaller tiers are English-only by default, and our summary prompts are tuned for English first.
Can I import recordings I made elsewhere?
Not yet. Today logga only processes its own recordings. Import is on the roadmap for v1.1.
Is there a Windows version?
Not yet. A Windows version is on the roadmap, with no committed date. The Mac version stays the lead, and founding members will be the first to hear.
Support
Why can't logga hear my mic?
Check System Settings → Privacy & Security → Microphone and make sure logga is enabled. If it isn't listed at all, click Record once in the app and macOS will prompt you.
Why isn't system audio working?
You need to grant Screen Recording permission (under "Screen & System Audio Recording" in System Settings). Apple groups system audio with screen capture; logga does not record your screen, only the audio stream.
The recording stopped on its own. What happened?
Most likely your Mac went to sleep, or another app took over the audio device. Logga auto-saves as it records, so you won't lose more than a few seconds. The recording will appear in the sidebar; hit Reprocess if it didn't finish cleanly.
My summary is too short, too long, or missed things.
Reprocess from the conversation menu. If summary quality is consistently below what you need, try the bring-your-own API key option in Settings; larger cloud models produce richer recaps, and it stays entirely your call.
How do I get help?
Email hello@logga.ai. If it's a technical issue, the app's logs are plain-text files at ~/Library/Logs/logga/, and you can read them before deciding whether to attach anything.
Still curious? The receipt shows every network call logga can make, and founding-member access opens soon.